Terms of Service

These Terms apply to services from Allset Maintenance & Handyman, LLC ("Allset," "we") and to use of allsetar.com, the customer portal and Property Status Reports. By booking a service, approving an estimate or using the portal, the customer ("you") agrees to these Terms.

1. Services

• Comprehensive Property Resets are recurring maintenance and guest-readiness visits. They include a walkthrough, Preventive Maintenance, eligible Quick Repairs and a Property Status Report.
• Quick Repairs are minor repairs done during a Reset when scope, skill, materials and time allow. They are not unlimited project work. Some repairs are done in stages and are reported that way.
• Repairs and Visits outside a Reset are separate jobs, quoted or billed by the hour.
• Add-ons such as hot tub and pool service are only included when listed on your plan. Without them, the hot tub or pool gets a visual check only.
• Managed Care is an optional add-on. You set a spending authority. Allset coordinates minor work and specialty providers within that limit. Work above the limit needs a normal estimate and your approval. Allset is a maintenance and coordination company, not a property manager.
• Resets are routine maintenance visits. They are not home inspections, code inspections, safety certifications, appraisals or warranties of the property's condition.

2. Scheduling

• Resets are scheduled per property, targeting about 30 days after the last Reset and at least 28 days apart. Dates may move around bookings.
• We use your booking calendar (for example, an iCal link) only to schedule around guests.
• Allset does its best on Urgent requests but does not guarantee an immediate response. If we can't respond in time, we will schedule the work at high priority or refer another provider.
• Cancellations or reschedules with less than 24 hours' notice, or a visit where we can't get in, may be charged a trip fee. [Amount to confirm.]

3. Pricing, estimates and approvals

• Reset pricing is set per property, based on rooms, outdoor areas, amenities and scope. It is shown in your plan.
• Hourly work is billed at the rates in effect when the work is done. Current rates: $45/hr standard, $65/hr after 6 PM, on weekends and for Urgent work at Allset's discretion. A 1-hour minimum applies per separate trip.
• Additional items on the same visit add their actual time. Separate trips may include materials pickup and drive time.
• Materials, parts, chemicals and consumables (such as HVAC filters) are billed in addition to labor unless your plan says otherwise.
• Estimates are good for 30 days. Approving an estimate in the portal, by emailed code or in writing authorizes the work at that price. Changes in scope found on site will be re-estimated before extra work proceeds, except to prevent Urgent damage.

4. Payment

• Invoices are due on receipt unless your plan says otherwise. [Terms, late fee and interest to confirm.]
• You authorize Allset to charge any payment method you keep on file for approved work and plan fees.
• Prices may change with 30 days' written notice. Approved estimates keep their price.

5. Access and your responsibilities

• You will provide safe access (codes, keys, gate info) and tell us about known hazards, pets, alarms and areas that are off limits.
• You confirm you own the property or are authorized by the owner to order the work.
• You are responsible for utilities being on, for code compliance of the property, and for work done by others.
• Allset may decline or stop work that is unsafe, outside its license or insurance, or needs a licensed specialist (for example, major electrical, gas, plumbing or structural work). We will tell you and may recommend a provider.

6. Reports, status and photos

• Property Status Reports show what the technician saw at the time of the visit, in accessible areas only. Hidden, concealed or inaccessible conditions are not covered.
• Statuses (AllSet, Monitoring, Action Needed) and Guest Ready (Allset / NO) are maintenance opinions, not a guarantee that nothing will fail between visits.
• Allset takes photos of rooms, the exterior and amenities to document each visit. Photos stay with Allset and you. See the Privacy Policy.

7. Workmanship

• Allset will do its work in a workmanlike manner. If a repair we did fails because of our workmanship within 30 days, tell us and we will fix it at no labor charge. [Period to confirm.]
• Manufacturer warranties on parts and materials pass through to you. Allset gives no other warranties, express or implied, to the extent the law allows.

8. Liability

• Allset is licensed and insured.
• Allset is not liable for pre-existing conditions, normal wear, guest damage, acts of nature, or failures of items it did not install or repair.
• Allset is not liable for lost bookings, lost rent or other indirect or consequential damages.
• Allset's total liability for any claim is limited to the amount you paid for the service that caused it. [Cap to confirm.]
• Report damage you believe Allset caused within 7 days of the visit so we can review it.

9. Customer portal and accounts

• Portal accounts are by invitation only. Keep your login private and tell us if it may have been used by someone else.
• You may invite approvers or managers for your properties. You are responsible for what they approve.
• We may suspend portal access for misuse or unpaid invoices.

10. Messages

• We send service emails (reports, estimates, approval codes, alerts). An admin reviews customer messages before they go out.
• Marketing messages, if any, will include a way to unsubscribe.

11. Disputes and governing law

• Please contact us first; most issues can be fixed directly.
• These Terms are governed by Arkansas law. [Venue, small claims and arbitration to confirm.]

12. Ending service and changes

• Either party may end recurring service with 30 days' written notice. Approved and completed work is still owed.
• We may update these Terms. We will post the new version with its date and tell active customers about material changes.

13. Contact

Allset Maintenance & Handyman, LLC · james@allsetar.com · (501) 651-0594