FAQ
Frequently Asked Questions
Answers about Property Resets, Managed Care, property manager support, and one-time handyman jobs.
Property Resets
What is a Comprehensive Property Reset?+
A recurring maintenance visit for your property. We handle preventive care, do small repairs on the spot, and send you a photo-documented status report after every visit.
Is this a home inspection?+
No. A Reset is a maintenance and guest-readiness service — not a licensed home inspection, code inspection, safety certification, or warranty of property condition.
How often are Resets performed?+
Most rentals are on a monthly schedule. We'll recommend a cadence based on your property and how often guests stay.
Is the service the same for every property?+
No — every property gets a plan built around its size, features, and needs.
What kinds of preventive maintenance can be included?+
Typical tasks include HVAC filter changes, smoke & CO detector tests, running every faucet and drain, hardware checks, and other routine upkeep. Your plan lists exactly what's included.
Do you take photos?+
Yes. Every visit includes room-by-room photos, and they're all in your report.
What happens if you find a maintenance problem?+
It goes in your report, marked either Monitoring (we're watching it between visits) or Action Needed (it needs a decision from you).
Can minor repairs be handled during the Reset?+
Yes — small repairs are handled on the spot when parts and time allow. Bigger repairs get quoted first.
Managed Care
What is Managed Care?+
An add-on for Reset customers: you set a spending limit, and we handle small repairs and coordinate specialty vendors within it.
Who sets the maintenance spending limit?+
You do — per property or for your whole account. We never spend above your limit without your approval.
What happens if work costs more than my approved limit?+
We pause, send you an estimate, and wait for your OK.
Does AllSet perform every specialty repair?+
No. For work outside what we do, we line up qualified local vendors and manage the job for you.
How are third-party providers handled?+
Vendors only get authorization for their specific job — never your full budget.
Is the monthly Reset included?+
Yes — your monthly Reset is the foundation of Managed Care.
Property Managers
Can you support multiple properties?+
Yes — we handle portfolios of any size, with per-property schedules and reports.
Can each property have different scope or authority?+
Yes. Scope, pricing, and spending limits can differ by property.
Can reports be shared with owners?+
Yes — reports are written to be forwarded to owners as-is.
How is onboarding handled?+
Send us your property list once. We collect access details and set up schedules from there.
One-time handyman jobs
Do you still take one-time handyman jobs?+
Yes, when the schedule allows. Recurring customers come first, so timing can be limited.
What types of jobs do you accept?+
Small repairs, hardware and door adjustments, minor drywall and carpentry, and fixture swaps — tell us what you need.
Why is availability limited?+
We protect the schedule for our recurring Reset customers first.
General
What areas do you serve?+
Hot Springs, Hot Springs Village, Lake Hamilton, Benton, Little Rock, and nearby areas. Ask us if you're not sure.
How do I request a quote?+
Use the quote form to tell us about your property — we'll reply with a plan, usually within one business day.
How is pricing determined?+
By your property's size, features, and what's included in your plan. Every quote is custom.
What is the difference between Monitoring and Action Needed?+
Monitoring means we're watching something between visits. Action Needed means it needs your decision or a repair.
Free: Monthly STR Maintenance Checklist
30 practical things to check every month, plus a before-each-guest routine. Free and printable.
Still have questions?
Talk with AllSet.
We're happy to answer any questions about your property or portfolio.